If you need help during The Specialty Symposium, you can email us at Leave your phone number with your message and we will call you back to help. You can also chat with us on the community board in the Whova app.


You may also find answers to some common issues below:

Why can't I log in?

Please make sure to use the email you used when registering for the event. Otherwise, it won’t allow you to join the event.

Why doesn't the presentation appear?

If you're using a pop-up blocker, configure it to allow this site's pop-ups. You will need to change settings in your browser.

Why can't I hear audio?

Check that the computer you are using has speakers.
Check your volume controls. There are three areas you may find volume controls:

  • Browser tab is muted. Look for a mute icon in the browser tab. Right click on the tab to unmute.

  • Player volume: Look for the volume icon inside the Player.

  • Computer volume: Adjust the volume slider and confirm that Mute is not selected.

  • External computer speakers (optional): Your speakers may have a volume control dial or knob that you can use to increase or decrease the volume level.
             *Using incognito mode might not allow all features to work correctly.


The live-stream sessions aren't working:

If your event has live streaming for sessions, we suggest that you use Chrome browser for the web app. Some streaming software may have compatibility issues with other browsers.

Closeup of a Black Dog