You've Got Questions, We've Got Answers!

For the first time, the Symposium will be a virtual event.  We know you have questions about the new format. We have created explainer videos to guide you through the Whova platform.

View the Welcome Video from Day 1 of the Specialty Symposium below.

View the Welcome Video from Day 2 of the Specialty Symposium below.

If you missed the info session on October 4th, you can view the video here.

Want to learn more about accessing lectures, view this explainer video.

Frequently Asked Questions

Can you attend both days or just one?

You can attend one day or both. Each event provides 4 hours of continuing education. The content is different on each day, so we encourage you to attend both days.

How do I access the webinars?

The webinars will be available through the WHOVA app during the live launch on the 18th and 25th of October. Following the live launch, most of the lectures will be available on demand here on the sympsoium website. You can watch the Accessing Lectures video to learn more.

Do I need to download the Whova app?

Yes. Prior to the event, you will need to download the Whova app. You can access the event on your phone, tablet or desktop.

Will I be able to ask questions during or after the event if it is pre-recorded?

Yes. On the 18th and 25th, the presenters will be available during their sessions to answer questions.
After the event, you will be able to email the speaker any questions you may have.

Can I attend any/all of the sessions?

Yes. On both the 18th and 25th, you will be able to access 4 hours of sessions. After the 25th, the webinars will remain accessible until Dec 31, 2020. You can access these sessions and recieve contiuning education credit for all sessions you have attened. **For sessions viewed after their live launch, a quiz will be required to recieve credit.

How do I receive my certificates?

You will recieve a ceriticate via the email you provided upon registration following the conclusion of the event on October 25th. You will be responsible for marking the lectures you attended. For the on-demand lectures, after you pass a quiz with at least a 70% score, a downloadable certifciate will be automatically generated.

Is this event RACE approved?


The "live" events on the 18th and 25th have been RACE approved - Program Number 902-44196
The on-demand portion has also been RACE approved - Program Number 902-44197

Who do I contact if I am having issues logging into the event?

You can reach out to any of the following people if you experience any issues logging into the event: Denise Kessler - Stacy Walls - Toria Hester - Kai Murray - Nikki Salapa - Michael Brasz -

How many hours of CE can I get credit for through the online format?

You can attend/view every session and recieve credit for each one you have attended. Whova is able to capture the amount of time spent attending/viewing each lecture and you will need to watch each session for a minumum of 30 minutes to earn CE credit. Please check with your state boards for information regarding how many hours of on-line learning is accepted. **You are required to pass a quiz for each On-Demand session that you view after its live/real-time launch.

Is this event free?

Yes. Thanks to our sponsors, this event is free to all attendees.

What if I do not pass a quiz?

If you do not earn at least a 70%, you can retake the quiz.

Do I have to take a quiz for every session I attend?

No. You will only be required to take a quiz for the on demand sessions that you attend after their scheduled presentation. You can access all sessions until Dec 31st, 2020.

How can I reach out to vendors?

Vendors will be available all day on the 18th and 25th in their virtual booths. You can chat with them and access information about their companies through the Whova app.

Will there still be a giveaway?

Yes. We are doing a virtual bingo on the 18th and the 25th.

Is registration open yet?

Registration will be open at 7 am on Tuesday, July 7th. We will send out an email, a fax and post to our social media channels when registration is open.

When will lectures be announced?

You may find the lectures on the Whova app, under agenda. And, on the Sympsoium website, under the Schedule tab.

Is this event ADA compliant?

Yes. Lecture videos will have closed captioning.

Is there a Whova Guide for attendees, with screenshots, to learn how to nagivate the app?

Yes. We encourge you to visit the following link:

Are all of the lectures available on demand after the live launch?

No. The following lectures are not available after the live launch: Controlled Substance 101: How & Why You Must Comply! Part 1 Controlled Substance 101: How & Why You Must Comply! Part 2 Controlled Substance 101: How & Why You Must Comply! Part 3 Tackling Feline Lower Urinary Tract Signs Tick Talks: What is New with ticks and Tick Diseases All other lectures will be available on demand until Dec 31st, 2020.

Are all lectures pre-recorded?

All lectures are pre-recorded EXCEPT for the Zoetis Tick Talks: What is New with Ticks and Tick Diseases on 10/25 at 12:00 PM ET.

What are the benefits of using both the desktop version and mobile app?

We recommend using the desktop version to view lectures and to utilize the Q&A section within each session. The mobile app has exclusive features that will allow you to participate in contests during the event such as our passport and photo contests.

I am registered for the Specialty Symposium but Whova is asking me for an invitation code.

Please make sure that you are using the same email address you registered with to create/ log into your account. If this does not resolve the issue, please contact an organizer for the invitation code.

I already downloaded the Whova app on my phone. How do I download the desktop app?

Access through your desktop does not require downloading of the Whova app, however, you will still be required to have a whova account. You can access the desktop version using this link You will create an account using the same email address you used to register. Once signed in, Whova will automatically navigate you to the Specialty Symposium.

Below find answers to frequently asked questions about the Specialty Symposium.